Service Terms

Warranty & Damages:

If your product or any part is damaged during shipping, please send photos to support@bestsexydolls.com and we will assess the issue in order to provide the better solution (a replacement for that product or part damaged, a fixing solution or discount, it will depend on the nature of the incident. 

If the problem was caused by us or our manufacturers we will take care of it.

Due to the nature of this product, it is not possible for us to provide an exchange or refund after usage(we test it on return), as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

 We believe 100% in all of our products and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

Cancellations & Refunds:

If we receive a Buyer’s request to cancel its order for a Product after the 72 Hour Cancellation Period, but the Seller has not yet shipped the Product to Buyer, the order will be cancelled, and there will be no special charges.

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